If you have a Discover card, you may have a refund on the way. Two federal agencies including the new consumer bureau ordered Discover Bank to refund millions of dollars to more than 3.5 million consumers.
The investigation focused on deceptive telemarketing and sales tactics for “add-on products” like payment protection, credit score tracking, identity theft protection, and wallet protection.
The Federal Deposit Insurance Corporation and Consumer Financial Protection Bureau said Discover’s telemarketing scripts implied that the products were additional free “benefits” rather than ones that would result in a fee. The agencies also said the scripts suggested you would not be charged until after reviewing printed material, however, the government said the purchase was already started. The agencies also said eligibility requirements for some of the benefits were not disclosed.
As a result, the agencies want Discover to refund approximately $200 million to more than 3.5 million consumers. You may be due a refund if you were charged for one of the products from December 1, 2007 through August 31, 2011 and did not make use of the product.
If you are a Discover cardholder, you will see a credit on your account. If you are no longer with the card company, you will receive a check in the mail.
“We have worked hard to earn the loyalty of our cardmembers, and we are committed to marketing our products responsibly,” Discover chairman and chief executive officer David Nelms wrote in a statement. “As always, we will continue to strive to deliver the highest standards of customer service and satisfaction.”
Discover will also change its telemarketing procedures.