Time Warner Cable adds modem fee

Computer With automated bill pay, I pay less attention to my itemized bills. I make sure the debited amount is consistent, and I don’t actually look at the bill unless I notice a different charge. I recently noticed our Time Warner Cable bill increased slightly, so I looked and found a new fee for our cable modem.

The cable company began charging $3.95 for lease of its cable modem in November. Time Warner said customers were notified in October. I don’t remember seeing it. Perhaps it was on that bill I don’t read. I would have seen an insert because they always fall out of the bill advertising some product I don’t want. I even get emails from Time Warner advertising new products. Apparently, the notice wasn’t in any of those communications that I see. It slipped by in one I didn’t.

Cable Modem CUIf you’re not happy with the charge, you can buy your own modem from an approved list. They tend to range from $50-150 based on the model you buy.

A Time Warner spokesman said “Modem fees for company-provided modems are standard across the industry. We are one of the last providers to implement the practice and at a much lower rate than most. For instance, WOW charges $5 and up, while Cox charges $6.99.”

It’s another fee companies are passing on to customers. At least we have a way out of this fee. If you plan to keep TWC for awhile, it’s worth it to buy your own.  You’ll pay off the cheapest modem in a year, and the average priced modem of $100 in two years.

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2 responses to “Time Warner Cable adds modem fee

  1. Jenn: I know exactly what you are talking about. I was shocked when I got my bill. Pretty soon they will be charging for postage to mail the invoice.All kidding aside, the cable providers are like the banks and looking for fees to charge us. Also you can let others know that AT&T charge for the modem up front. All the fees being charged,(from airlines, cable co., banks,credit cards, etc.) really add up, and we tend not to notice. Everyone should keep a close eye on their bills. Thanks for another tip.

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