Where to complain

Once you master the art of complaining, you have to figure out where to complain. This is all part of your strategy. You need to work your way up the chain of command and realize that different complaint mechanisms will yield different results. The good news – there are resources out there to help you get action.

Website complaints
Many consumers are taking their complaints straight to message boards. Consumer Affairs and Ripoff Report are two fairly common boards where consumers can vent.

Some sites work with the company to resolve the issue. Other companies monitor these complaint sites and may take action on their own.

Find the decision maker in the company
The key to successfully solving a problem is finding the person within an organization that has the power to make decisions and offer refunds to customers. Every company calls this office something different. To find this office within a company, ask to have your call “escalated” or ask to speak to a “supervisor.”

If you can’t get satisfaction on the phone, you can try putting the complaint in writing. The Consumer Action Handbook gives you a sample copy of how the letter should be drafted. I think this is more of an old days approach, but it might work for you. Just keep it short, keep your anger out of it, and clearly state how the problem can be rectified.

Click here [then click “Where to File a Complaint” on the left hand column of the page] for a list of contacts, phone numbers, and addresses for major companies. Before computers and the Internet, this list from the Consumer Action Handbook was extremely helpful. I think it’s less effective now. The key to solving the problem these days is finding the person who can actually help and a lot of these numbers are generic customer service numbers, but I’ll post it as it might help you.

Report the company to the appropriate trade or professional organization
Some trades are better than others in resolving complaints. The National Association of the Remodeling Industry is one I really like for contractor disputes if the company is a NARI member.

At last check, the Kansas City NARI office gets less than a half dozen complaints a year. That’s too many in their eyes. They resolve complaints quickly and hold their members to high standards. Other trade groups may or may not have an arbitration or mediation process to resolve differences between parties.

Click here for Northeast Ohio NARI list of contractors

Click here for a list of trade & professional organizations by industry

File a complaint with the BBB
The Better Business Bureau is an agency that will send letters on your behalf and try to resolve your complaint. They give the business a chance to respond, and then each of you can rebut what the other says. Some of these complaints net results, others don’t.

Call for Action
Call for Action is an international non-profit organization run mostly by volunteers. CFA teams up with newspapers, radio stations, and TV stations all over the world. Click here to find the local affiliate. If there is not one, try the national organization. Those volunteers will also try to work your problem toward resolution.

If you can’t find a Call for Action office, try to personally contact a local consumer advocate at the local television station or newspaper.

Attorney General
The AG is yet another option, but don’t expect big results. They typically send letters as well, but their chief job is not to act as your lawyer. From what I’ve seen, most of the complaints they get are used to find bigger investigations. It’s worth a try, though, to complain here while alerting the state to this company that’s less than desirable.

In Missouri and Ohio, you’re also alerting the public about the company. You can search the complaint database online.

Complaint Searches
Missouri — Know MO

Ohio — Speak Out Ohio

Filing a complaint
File a complaint with the MO AG

File a complaint with the Kansas AG

File a complaint with the Ohio AG

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5 responses to “Where to complain

  1. If the Federal Gov of the USA doesn’t get a handle on the price of fuels and especially diesel and gasolines this country will not economically recover for many years to come if it ever recovers at all. Petroleum is the top of the food chain related to everything in our lives… I propose we enact a price control and freeze on it regulated by the Federal energy commission. Sounds outrageous? Do we want to get back to the great Country we once were OR continue down the failing path we have been in for the last 10 to 12 years…. We headed downward since 10 months before Bill Clinton left office.. I remember when the oil prices spiked and the stock market headed into an almost melt down.. I say we fix it now…. Gasoline and diesel should cost less than 2.00 a gallon at the pump and not a penny more. Within months we will see a great improvement in the economic condition of the USA!!!

  2. Jenn, I want to thank you for helping me recover the money that GE Money Network Collections took out of my Walmart money card. I finally got it bacl on Sunday, and it sure helped. I feel without your help, and your great associates help, I would not have gotten it back. You guys are wonderful`Thank you very much again.

  3. Macy’s Department Store, better don’t get any job at Macy’s
    Macy’s Department Store, better don’t get any job at Macy’s unless you want to ruin your life. Macy’s Department Store is the most abusive company you can work for

    MACY’S forced my wife to resign for her disability by Undue Influence
    Macy’s located at Westfield Mall, 14000 Riverside Drive, Sherman Oaks, CA 91423
    My name is Al Henry, a disabled person and thanks to Macy’s my wife is a living wreck for the rest of her life

    Please not reply by people having a conflict of interest with Macy’s, because such comments do not have any value at all and is a distortion of true facts
    I keep some facts aside to protect people privacy, but as things evolve, I will provide more facts and all the names of the people involved

    After the 1994 big Northridge Earthquake in Los Angeles, my wife was transferred to work for years from Macy’s at 14000 Riverside Dr, Sherman Oaks, CA 91423 to Macy’s West at Culver City Mall, Culver City, CA
    Then, after years when the Macy’s Department Store and the Sherman Oaks Mall was 100% rebuilt, my wife came back to work over again for Macy’s at Sherman Oaks, CA 91423

    In 2008, the manager forced and coerced my wife to sign papers to quit her job (to resign)
    Macy’s did discriminatory discharge on my wife
    It was wrongful-termination / age-discrimination
    Because of her disability, my wife had not idea on the papers signed
    Macy’s never placed my wife in a different job for her disability, a violation of ADA and EEOC, when an employee become disabled

    From 1985 until 2002, my wife was having not problem and always working hard at Macy’s

    In 2002, my wife doctor informed Macy’s of my wife early disability, not having good balance, not walking straight, not speaking much, but she was able to do a different type of work with accommodation

    In 2003, my wife asked for accommodation, filled forms at the office, but the request was ignored, because my wife was making more money than others co-workers and Macy’s will not allow my wife to do office work or any type of different work, receiving the same pay check

    My wife position: a specialist selling expensive women apparel
    Never promoted, but had a superb reputation, having tops reviews and many Macy’s certificates as well as many customer excellent reviews.
    My wife received only one salary increase in 25 years, never before and never after that
    Macy’s squeezed its employees like a lemon until the lemon will go dry
    Macy’s greed is very well known by its employees. You are robot not a human being
    Many years ago, and only for 4 days, Macy’s told my wife to do paper work during working hours, but soon after that, Macy’s told my wife not do it no more because it wasn’t productive neither profitable for Macy’s
    The Store Manager told my wife to do overtime at home

    MACY’S – NOT OVERTIME PAID SINCE 1985 FOR PAPER WORK DONE AT HOME. MACY’S OWES MY WIFE MANY THOUSANDS OF DOLLARS IN UNPAID OVERTIME
    My wife asked the Store Manager if she will get paid for the overtime and the manager answer was: not problem, you will get pay overtime
    Over the years, the following department managers told my wife to keep doing home overtime for as long my wife had a job at Macy’s
    MACY’S OWES MY WIFE MANY THOUSANDS OF DOLLARS IN UNPAID OVERTIME from 1985 through 2008, based on thousands of unpaid overtime hours
    I’m talking about my wife, a 40 hours weekly full time employee since she was hired in 1985

    Macy’s used forced resignation instead of firing my wife to rip off her, to bypass the law and not to pay a dime to my wife, including not severance payment, not overtime paid in 25 years (3.3 hours daily) for work done at home for MACY’S on an hourly employee working 40 hours a week
    Because of Macy’s actions, my wife never got any unemployment or workers compensation, neither severance payment

    UNPAID TO REPLACED MANAGER AT MACY’S CULVER CITY, CA
    Year 1998-1999-2000-2001-2002 at Macy’s Culver City Mall:
    My wife was receiving orders from the store manager to replace the department manager and doing it for 5 years, on and off for months at Macy’s Culver City Mall
    The Store Manager told my wife that my wife will receive an increase in her hourly pay. My wife never received a dime for doing the manager job
    Several complaints to the office went nowhere

    My wife never was laid off in 25 years, having a superb reputation at Macy’s, but never promoted by Macy’s, doing many times, for months, the manager work,
    without getting the manager salary or any increased on my wife hourly paid
    The resignation was fraudulent, obtained under intimidation, harassment, discrimination and pressure
    The department manager used coercion on my wife to gain compliance
    The manager purposely did on my wife intentional infliction of emotional distress
    While my wife still working at Macy’s, Sherman Oaks, CA 91423, the department manager was nagging my wife for 6 months, in order to forced my wife to sign papers to resign
    The forced resignation in 2008 was UNDUE INFLUENCE done by the manager on a person with mental disability (my wife) unable to defend her rights and to protect from predatory practices with tendency to control her mind for Macy’s own gain

    In 5-2010, when my wife was hospitalized, $500,000 paid by Medicare, the doctors at the Hospital wrote on the medical report: that my wife was having a history of slowly deteriorating mental status, difficulties to keep her balance, not walking straight, not speaking much, memory lapses and these symptoms have been going on for the last 2 years, starting on 2008. Macy’s used Undue Influence on my wife to resign
    Macy’s forced my wife to resign on 10-3-2008. The Doctors finding will cover 10-3-2008 the date of the forced resignation.
    Macy’s abused on a person having disability by manipulation, harassment and coercion

    MACY’S THE CULPRIT OF THE PROBLEM
    In 2010, 2 years after my wife forced resignation, my wife was hospitalized, (paid by Medicare), MRIs, CT Scan and many x-rays were taken. MRIs taken found holes in her brain causing mental disability. The tests that should been taken by Macy’s Insurance, but never approved by Macy’s Health Insurance in 2007, 2006 or before 2005
    In 2002, Macy’s Doctor Heath Insurance prescribed 2 danger defective drugs: Fosamax and Nexium putting my wife life upside down
    The doctor prescribed these drugs, because of my wife damages while working at Macy’s (got osteoporosis), for not seating, not resting and not taking breaks

    Preventive Medical Care or Preventive Medicine was not practiced, neither approved by Macy’s Insurance. Insurance did not approve many drugs

    If the lousy Macy’s Health Insurance did approve all the Tests, later done and paid by Medicare, my wife condition will stopped or even been safe by a long shot and having a normal life as before
    But for Macy’s profits come first and employees can go straight to hell

    CATASTROPHIC INJURIES BY NEGLIGENCE AND VIOLATION OF MY WIFE RIGHTS WHILE WORKING AT MACY’S
    We deal here with visible injuries and easily articulated fractures seen in radiographic studies as well on all the MRIs taken at the Medical Offices and the Hospital
    For walking the sales floor for 25 years, my wife got damages on her femur, legs, knees, spinal cord for not seating, not resting and not taking breaks.
    Also got bladder and Kidney disease for not drinking water
    Not drinking water because of the manager pressure on my wife to sale extreme numbers of dollars every day. My wife stopped drinking water to not go to the bathroom and keep selling without control
    Manager said: do that or will get in trouble or get fired
    My wife forced resignation was on: 10-3-2008
    2012. Because of all the abuses done at Macy’s, my wife is a handicap person in a wheel chair for the rest of her life, not speaking, not walking and unable to do anything at all.
    I’m also a disabled person and I have to take care of my wife 24 hours around the clock
    Macy’s is the American Taliban

    Macy’s is a company very hard to deal with and do things above the law

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