Can you hear me now? How about now? Are these familiar questions? According to a J.D. Power and Associates survey you may not be asking these questions if you have Verizon wireless.
J.D. Power released its second Wireless Network Quality Performance Study of the year. The study found the performance varies widely depending on the type of activity you’re doing on your handset. More wireless customer have trouble making a call compared with messaging and data-related activities.
Verizon Wireless ranked highest in the Northeast, Mid-Atlantic, Southeast, Southwest and West regions. That’s five out of six regions. The study found customers have fewer dropped calls, transmission failures, and late text messages compared with regional averages.
U.S. Cellular ranked highest in the North Central reason. According to the survey, U.S. Cellular had fewer dropped calls, audio problems, failed voicemails, and lost call compared to the regional average.
“Based on the varying degree of consistency with overall network performance, it’s critical that wireless carriers continue to invest in improving both the voice quality and data connection-related issues that customers continue to experience,” said Kirk Parsons, senior director of wireless services at J.D. Power and Associates.
The study found consumers spend an average of $10 more when they switch from a previous carrier to get better coverage.
The study collected data on calling, messaging, and data. It looks at 10 problem areas including dropped calls, calls not connected, audio issues, failed/late voicemails, lost calls, text transmission failures, late text message notifications,Web connection errors, email connection errors, and slow downloads. The survey is based on the responses from 22,110 wireless customers.
The survey also found trends changing. We’re using fewer minutes than 2009, and more text messaging. The average wireless customer sent/received an average of 500 text messages a month. That’s about 39 every two days.