FTC takes action to protect Do Not Call list numbers — will “Rachel” from cardholder services stop calling?

“Hello, this is Rachel at Cardholder Services.” Even though it’s an automated message, so many people feel like they know Rachel because she’s called so many times.  Most people don’t want to get to know Rachel. They want her to stop calling, and the Federal Trade Commission says it’s taking action to make sure her robocalls stop.

The FTC said more than two billion calls were made promoting a variety of products including extended auto warranties and credit card interest rate reduction plans. Under a settlement, the FTC said SBN Peripherals which did business as Asia Pacific Telecom, Inc. will give up $3 million in assets. Plus, the FTC said the company will be banned from telemarketing.

The FTC said most consumers had no idea who was calling because the caller ID simply said “SALES DEPT” and displayed offshore numbers. The FTC said the prerecorded calls were made to numbers on the Do Not Call list.

The credit calls often told you to to press one to speak with an agent to lower your credit card interest rate. In one recording the FTC supplied, the message said it’s urgent you call concerning your eligibility. The FTC said 12.8 million people were actually connected to an agent.

Logo for the United States National Do Not Cal...

Enforcement slow
One of the messages the FTC provided was from “Rachel” at cardholder services. Another caller used another name. It’s unknown if this is the only “Rachel” as lots of people say they’ve heard from a “Rachel.’

The problem is these companies are a dime a dozen. Who knows if the Rachel who called me is the Rachel that was part of this operation. It takes years to take down the companies behind the robocalls leaving consumers frustrated for years. It’s good to see the FTC cracking down, but a NewsChannel 5 investigation recently found few complaints are filed in comparison to the number of complaints filed.

The FTC gets thousands of complaints a day about possible violations of the Do Not Call list. They’ve taken action against fewer than 100 companies despite more than 8 million complaints.

New laws
New robocall rules are also being implemented that close some of the loopholes. A business now needs your written permission before they can call you with prerecorded telemarketing message.

You can refuse the permission in written form or by following a prompt on the voice message which often involves hitting a number on your phone’s keypad. You will be given directions at the beginning of the call telling you how to opt out.

Informational calls are still allowed like one from the airline letting you know your flight is cancelled or a reminder about an appointment or prescription refill. Debt collectors are also allowed to call.

If your name is on the Do Not Call list, hopefully another “Rachel” won’t be calling you soon. Click here to make sure your number is registered.

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Do Not Call list complaints rise

7 thoughts on “FTC takes action to protect Do Not Call list numbers — will “Rachel” from cardholder services stop calling?

  1. There also tell you to touch a number on the key pad to discontinue the calls. However that does not stop them from calling. Also even if you speak to a rep and tell them you are on the no call list and do not want any more calls, you still receive them. The rep told me that he would have my name and number removed, but within a week the calls started again. I don’t think I will send Rachel a Christmas card.


  2. Just got a call from Rachel today she’s calling from Carroliton, TX with the #972-300-0001. I got to speak to a man and I asked him nicely 3 times to be REMOVED from the call list. Well, he wanted to know what I was going to do if he didn’t remove my #. What a HOLE. I reported it to the DO NOT CALL LIST. I hope it stops.


    • Mare45: As you can see, I posted a comment back in April but the calls continue to come. Even though I am on the do not call list, I still get calls .Now I am getting them from the FBI about home break ins, of which I am sure it is not the FBI. I think the Do Not Call program is not working very well. Please say Hello to Rachel next time she calls.(she won’t answer me)


      • I’ll let her know you miss her-Haha. I filed a complaint-maybe that will do something. I just can’t believe it’s allowed. Heck, it’s bad enough when it tells you to press 1 for English and the person on the other end, well, you can’t understand real heavy accent maybe. Gotta love it.


      • Maybe let her know the FTC says hello. I know how frustrating it can be. Just keep complaining to the FTC. Without complaints, nothing will ever get done. Hopefully more will be done soon.


  3. Pingback: $50,000 challenge for solution to robocallers who violate Do Not Call list | Jenn Strathman

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