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hi my name is Raymonde Iam 77 years old retired and live with my husband in March 2016 we decided to upgrade our kitchen we bought all new Frigidaire appliances refrigerator dishwasher and stovetop on August 2016 we had a issue with the refrigerator water running down the back of the inside of the refrigerator and as a result ice accumulate under the lower shelf I contacted the Frigidaire company about this issue in response Frigidaire sent two different appliance repair companies to my home to fix the problem first ADR appliance came and attempted to repair the problem however the leaking water continued to occur next First Class appliance repair again repairs were supposedly made but the leaking water continued I have report these problems to Frigidaire to no avail I have spoken with the manager for Frigidaire TREY THORNE who refuse to replace the refrigerator he extend my warranty for an additional period of 6 months two weeks ago TREY left a message apologizing for the fact that the leaking water problem still has not been resolved and left a phone number for a third repair company I am fed up with Frigidaire refusal to acknowledge that this refrigerator is defective and to do the right thing and replace it I hope you can help me I really need your help thank you very much
Raymonde – Thanks for your message. I would try one more time — usually it’s 3 times for the same problem before something is considered a lemon. Typically the lemon law only applies to new cars, but if you give them one more chance and it doesn’t work then you might have a case. I know it’s frustrating, but at least they are trying to fix it and not ignoring your problem. Keep me updated. I’d suggest the next step is the Better Business Bureau.