Samsung is recalling 2.8 top-load washing machines due to risk of injury. One person broke his jaw, after the top came off the machine. Eight other injuries are also reported, and this is not a rare incident. There are 700 reports of the top loader coming apart. Check to see if your washing machine is on the Samsung recall list.
Samsung washing machine recall
After receiving 733 reports of washing machines coming apart, Samsung finally recalled the product. Excessive vibration is causing the top of the machine to detach from the chassis. When this happens, you better hope you are not in the way.
Nine people say they have injuries from their top-loader Samsung machine that detached. One person broke his jaw, another injured a shoulder, and others fell and injured themselves.
Models included in the Samsung washing machine recall
Samsung is recalling 34 models. Most begin with “WA.” Click here to see the full list from the Consumer Product Safety Commission. If your model is on the recall list, you need to check with Samsung to see if your serial number is included.
What to do if you have a recalled washer
If you have one of the impacted top-loading Samsung washing machines, you need to call the manufacturer. You have three options to fix the situation.
- You can choose a free in-home repair. That will reinforce the top of the washer. It comes with a free one-year extension of the manufacturer’s warranty.
- Your other option is a rebate. The rebate is applied to the purchase of a new Samsung washing machine or other brand. You will also get the new unit installed for free, and the old one removed without a cost to you.
3. You can also request a full refund if you bought the machine within the last 30 days.
All customers will also get a Home Label Kit. This includes a control panel guide and extra safety instructions.
Since it will take some time for repairs or a rebate, Samsung says you should use the delicate or waterproof cycles when washing bedding, bulky items, or water-resistant clothing.
These washers are sold at Best Buy, The Home Depot, Lowes, Sears, and other home appliance stores from March 2011 through November. They retail for $450 to $1500.
Samsung troubled by recalls
Many consumers are switching to top-load machines because they don’t come with the mold issue seen in some front-load washers. Now, we have yet another problem.
It’s been quite a fall for Samsung. This recall comes on the heels of the Samsung Galaxy Note7 phone recall for which there is no fix.