Browsing Tag

Customer service

Consumer News

Third party companies to sell electronics on Best Buy’s website

On September 7, 2011

Just in time for the holiday shopping frenzy that will arrive before you know it, Best Buy is teaming up with third-party sellers to offer you a third more products online. Best Buy will launch Marketplace. It will feature items from partners like Buy.com, Cameta Camera, ANT Online, MamBate, Beach Audio, Wayfair, SF Planet, and Electronic Express. “Increased assortment of…

Consumer News

App ends customer service hold times

On August 19, 2011

There’s an app you need to try if you are tired of sitting on hold waiting for a customer service representative to talk to you. This app makes them wait on you. It’s called FastCustomer, and it advertises that it’s  “taking the ‘suck’ out of customer service.” It sounds like a good idea, so I put it to the test….

Consumer News

Top companies for customer service

On January 24, 2011

We typically remember the bad experiences with a company, but the National Retail Foundation and American Express wanted to know about your positive experiences.  The Customers’ Choice survey rated Zappos.com tops among 9,200 shoppers for customer service. Consumers were asked, “Thinking of all the different retail formats (store, catalog, internet, or home shopping), which retailer delivers the best customer service?”…