Browsing Tag

Customer service

How To / Solving problems

Social Media Complaints Solve Consumer Problems

On February 25, 2013

  When you have a problem, there is a right way and wrong way to address it. If you take the wrong approach, the company may not fix your issue. Effective complaints get the best results. Social media complaints are becoming the single best way to grab a company’s attention. When used properly, Twitter and Facebook are great tools to…

Saving money

The joys of the season

On December 12, 2012

I am a big online shopper, trying my best to avoid the stores during the busy holiday shopping season. However, my husband insisted we spend some time window shopping at the mall while enjoying the sounds and sights of the season. I reluctantly went. We pulled into a parking space farthest away from the mall. I couldn’t believe the shortage…

Consumer News

Third party companies to sell electronics on Best Buy’s website

On September 7, 2011

Just in time for the holiday shopping frenzy that will arrive before you know it, Best Buy is teaming up with third-party sellers to offer you a third more products online. Best Buy will launch Marketplace. It will feature items from partners like Buy.com, Cameta Camera, ANT Online, MamBate, Beach Audio, Wayfair, SF Planet, and Electronic Express. “Increased assortment of…

Consumer News

App ends customer service hold times

On August 19, 2011

There’s an app you need to try if you are tired of sitting on hold waiting for a customer service representative to talk to you. This app makes them wait on you. It’s called FastCustomer, and it advertises that it’s  “taking the ‘suck’ out of customer service.” It sounds like a good idea, so I put it to the test….

Consumer News

Top companies for customer service

On January 24, 2011

We typically remember the bad experiences with a company, but the National Retail Foundation and American Express wanted to know about your positive experiences.  The Customers’ Choice survey rated Zappos.com tops among 9,200 shoppers for customer service. Consumers were asked, “Thinking of all the different retail formats (store, catalog, internet, or home shopping), which retailer delivers the best customer service?”…