Time Warner Cable adds modem fee

With automated bill pay, I pay less attention to my itemized bills. I make sure the debited amount is consistent, and I don’t actually look at the bill unless I notice a different charge. I recently noticed our Time Warner Cable bill increased slightly, so I looked and found a new fee for our cable…

App ends customer service hold times

There’s an app you need to try if you are tired of sitting on hold waiting for a customer service representative to talk to you. This app makes them wait on you. It’s called FastCustomer, and it advertises that it’s  “taking the ‘suck’ out of customer service.” It sounds like a good idea, so I…

FCC study finds broadband delivers close to advertised speeds

Ever wonder if you’re getting the advertised speed for internet access? Lots of words have been added to the marketplace, but does turbo really mean anything? According to the Federal Communications Commission, a study found almost all the Internet Service Providers delivered 90% or above  the advertised speed even during peak hours. More than three…